Description
WORK STYLE DESIGNATION: Onsite
WORK STYLE REQUIREMENT: Onsite
WORK LOCATION: (HTA) GSC (Greenville, SC)
EXPECTED PAY RANGE: $27.37-37.64 per hour
This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.
PRIMARY RESPONSIBILITIES
- Install, configure and troubleshoot users' PCs, printers, video, phones and network connectivity issues. {E}
- Monitor tickets in the Service Desk system - escalation monitoring, ticket status changes, report generation. {E}
- Communicate technical information to technical and nontechnical personnel. Recommend hardware and software solutions, including new acquisitions and upgrades. Participate in testing of information technology and infrastructure projects. {NE}
- May conduct and coordinate training programs designed to educate computer users about basic and specialized applications, upgrades and systems. {NE}
- Help maintain HTA IT knowledge base articles designed for level 1 support and end user education. {NE}
EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS
Post high school technical school or associates degree in computer science or similar discipline.
Bachelor's degree - preferred.
EXPERIENCE AND TRAVEL REQUIREMENTS
5 years minimum relevant IT experience required.
Travel is not anticipated.
SKILLS AND ABILITIES REQUIREMENTS
- Extensive knowledge of Microsoft applications, including Windows 10, Microsoft Office products, up to the latest version, and Active Directory.
- Familiarity with OKTA or similar identity and access management software.
- Familiarity and basic understanding of Microsoft networking fundamentals.
- Excellent verbal/written communications skills.
- Ability to provide support over the phone, via screen sharing or remote control, chat and email.
- Strong troubleshooting skills.
- Work independently making decisions as needed regarding end user needs.
SAFETY REQUIREMENTS
N/A
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [emailprotected]